Privacy Policy

Last updated: 2026-03-05

1. Introduction

DockPlus AI Solutions ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dockplusai.com and use our services, including AI automation tools, chatbots, and consulting services.

By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, company name, and any other information you provide through our contact forms, chat widget, or other interactions.
  • Usage Data: Information about how you use our website, including pages visited, time spent, browser type, device information, IP address, and referring URLs.
  • Cookies and Tracking: We use cookies, Google Analytics, and Google Ads tags to analyze website traffic and measure advertising effectiveness. These may collect anonymized or pseudonymized data about your browsing behavior.
  • Communication Data: Records of correspondence if you contact us via email, chat, WhatsApp, or other channels.
  • Phone Number and SMS Consent: When you provide your phone number and opt in to receive SMS messages through our forms, we collect your phone number and your consent to receive text messages from DockPlus AI Solutions.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our website and services
  • Respond to your inquiries and provide customer support
  • Send you relevant communications about our services (with your consent)
  • Analyze and improve our website, services, and user experience
  • Measure advertising performance and optimize our marketing campaigns
  • Comply with legal obligations and protect our rights

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies, including:

  • Essential Cookies: Required for the website to function properly (e.g., language preferences).
  • Analytics Cookies: Google Analytics to understand how visitors interact with our website.
  • Advertising Cookies: Google Ads conversion tracking to measure the effectiveness of our advertising campaigns.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. SMS/Text Messaging

By opting in to receive SMS/text messages from DockPlus AI Solutions, you consent to receive text messages related to the services you inquired about, including but not limited to appointment reminders, service updates, follow-ups, and promotional offers.

  • Opt-In: You may opt in to receive SMS messages by submitting your phone number through our contact forms, chat widget, or by texting us directly. By providing your phone number and checking the SMS consent box, you expressly agree to receive text messages from DockPlus AI Solutions.
  • Opt-Out: You can opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a confirmation message and no further SMS messages will be sent unless you opt in again.
  • Message Frequency: Message frequency varies depending on your interactions and the services requested. You may receive up to 5 messages per week.
  • Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan. DockPlus AI Solutions is not responsible for any messaging or data charges imposed by your carrier.
  • Help: For help with SMS messaging, reply HELP to any message or contact us at contact@dockplusai.com or +1 (774) 207-7924.

6. Mobile Information Sharing

We do not share, sell, rent, or disclose your mobile phone number or any information collected through SMS opt-in with third parties or affiliates for their own marketing or promotional purposes. Your mobile information is used solely by DockPlus AI Solutions to communicate with you as described in this Privacy Policy. Mobile information will not be shared with third parties for marketing purposes under any circumstances.

7. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Third-party services that help us operate our business, including hosting providers, email services (EmailJS), CRM platforms (GoHighLevel), and analytics tools (Google).
  • Legal Requirements: When required by law, regulation, or legal process, or to protect our rights, safety, or property.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data and receive a copy
  • Correct inaccurate or incomplete data
  • Delete your personal data in certain circumstances
  • Restrict or object to certain types of processing
  • Data portability - receive your data in a structured, machine-readable format
  • Withdraw consent where processing is based on consent

To exercise your rights, contact us at contact@dockplusai.com.

11. International Transfers

Your data may be processed in the United States, Brazil, or other countries where we or our service providers operate. We take appropriate steps to ensure your data is treated securely and in accordance with this Privacy Policy regardless of where it is processed.

12. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us at contact@dockplusai.com and we will promptly delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top indicates when it was last revised. We encourage you to review this page periodically. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us: